At Melcarl, we want you to be satisfied with every purchase you make. If you have any questions or concerns about your order, please contact us at contact@melcarl.me.

RETURNS

Coffee –  Due to the perishable nature of coffee and the freshness standards we guarantee, we are unable to accept returns on coffee. If there is an issue with your coffee or we made an error with your order, please contact us at contact@melcarl.me within 30 days of receiving your order. Please include your name, order number, and a description of the issue so we can assist you.

SHIPPING

Orders are roasted and shipped directly to you. After your order is placed, please allow up to 2 business days for processing before shipment. Once your order ships, you will receive a confirmation email with tracking information.